It answers the lead while your client is still on the roof.
A missed message is a lost job. Cuna replies straight away, quotes only from the client's own price list, books the visit into the agenda and hands over to a person the moment it should.
Storm damage at 10:44. A crew booked for 13:00, three minutes later.
This is a thread from the product’s own inbox. Nobody at the roofing company touched it. Look at what the receptionist did, and at what it didn’t do.
- Asked how many tiles and where, before talking money
- Quoted € 68 per m² and € 58 per hour, straight from the price list
- Offered a slot that was actually free, and booked it
- Marked every one of its messages as an automatic reply
From first message to booked visit, in four moves.
- 01
A lead arrives
A WhatsApp message, a web-chat question or a form. The clock starts the second it lands.
- 02
It answers and qualifies
Cuna replies in the client's voice, answers from their price list and FAQ, and asks the few things that matter.
- 03
It books the visit
It offers real open slots, respects opening hours and travel time, and writes the appointment into the agenda.
- 04
It hands off
Anything out of scope, or the moment a person should step in, is passed over with the full thread attached.
Fast, but never off the leash.
An AI that answers strangers on a client’s behalf has to be safe by construction. Cuna’s is grounded in the client’s own content and cannot step outside it, so speed never costs you trust.
Prices from the list, or no price
It can only quote what exists on the client's price list. No list entry, no number.
It says when it doesn't know
Questions outside the client's FAQ get an honest answer and a hand-off, not a guess.
Rules decide when a person steps in
After hours, big jobs, certain keywords: you choose what routes straight to the team.
Labelled, metered, kept
Every AI message is marked as automatic, counted for billing and stored in the audit trail.
Questions agencies ask
Can it invent a price or a promise?+
No. The receptionist only quotes from the client's own price list and answers from their FAQ. If it doesn't know, it says so and hands off to a human rather than guessing.
What channels does it cover?+
WhatsApp and web chat, with email in the same unified inbox. Every conversation lives in one thread per customer, so a human can pick up mid-sentence.
How does the hand-off work?+
Any team member can take over a thread in one tap, and you can set rules (after hours, high-value jobs, specific keywords) that route straight to a person. The AI's part is always labelled.
Is every AI message tracked?+
Yes. Each AI answer is labelled as automated, counted and metered, and kept in an audit trail. Cost is never a surprise and you can always see exactly what was said.
Does it work in Dutch?+
Yes. The product ships Dutch-first with informal 'je', and the receptionist answers in the language the customer writes in.
Message it like a real lead.
Book a demo and we'll point the receptionist at a sample price list. You write in as a customer and watch the reply land.